You may cancel an order before it is shipped. Any cancellation requests post shipment shall not be entertained.

For customised order cancellation should be done within 1 hour of confirming the order.

All return requests should be made before 22:00 HRS on the day of order delivery.

All return requests shall be made to the respective seller.

Return of delivered products shall be subject to the seller’s policy for such returns/refunds.

No returns will be allowed for customised order.

Return request will be processed within 48 hours of receipt.

Please email to our customer support at orders@okaygenie.com in case of any queries or clarifications.

In event of a return request is approved by Okaygenie, the value of such refund amount post evaluation will be credited to your account.

Refunds will be processed by the seller within 48 hours of approval.

For Credit card/Debit card/Net Banking payments, it may take up to 5-7 business days for the refund amount to reflect in your account (depending upon your bank).